Verofin

Refund Policy

Last Updated: September 21, 2026

Overview

This Refund Policy applies to purchases of the Processor Risk-Hold Evidence Pack ("Product") from Verofin, operated by POWERFUL INSIGHT VENTURES LLC.

Because this is a digital information product delivered instantly, refunds are LIMITED and subject to the specific conditions outlined below.

Refunds Are Available ONLY For:

1. Non-Delivery

If you did not receive your download link after payment, and the issue cannot be resolved by resending the link, you are eligible for a full refund.

How to request: Contact support@verofin.co within 30 days of purchase with your order confirmation or payment receipt. We will first attempt to resend your download link. If the issue persists, a refund will be issued.

2. Corrupted Files

If the downloaded files are corrupted, damaged, or cannot be opened with standard PDF readers, you are eligible for a full refund.

How to request: Contact support@verofin.co within 30 days of purchase with:

  • Your order confirmation or payment receipt
  • Description of the file issue (e.g., "cannot open PDF," "file error message")
  • Screenshot of the error (if applicable)

We will first attempt to provide replacement files. If the issue persists, a refund will be issued.

Refunds Are NOT Available For:

  • Hold or Claim Outcomes: Refunds are not provided based on whether your processor hold is released, reduced, or maintained. Payment processors make independent decisions based on their own policies.
  • Processor Decisions: We cannot refund based on how a processor responds to your documentation or evidence submission.
  • Documentation Effectiveness: The Product provides templates and organizational tools. Results depend on your specific situation, documentation quality, and processor policies. We do not guarantee effectiveness.
  • Change of Mind: Because this is a digital product with instant delivery, refunds are not available simply because you changed your mind after downloading.
  • Misunderstanding of Product Scope: The Product description, features list, and FAQ clearly explain what is included. Please review these before purchasing. Refunds are not available for misunderstanding the scope after purchase.
  • Dissatisfaction with Content: Refunds are not provided based on subjective opinions about content quality, template usefulness, or personal preferences.

Refund Process

Time Frame

Refund requests must be submitted within 30 days of purchase.

How to Request

  1. Email support@verofin.co with the subject line "Refund Request"
  2. Include your order confirmation, payment receipt, or transaction ID
  3. Clearly state the reason for your request (non-delivery or corrupted files)
  4. Provide any relevant details or screenshots

Processing Time

Once approved, refunds are processed within 5-7 business days. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

Refund Method

Refunds are issued to the original payment method used at purchase (credit/debit card via Stripe).

No Partial Refunds

The Product is sold as a complete package. Partial refunds for individual templates or sections are not available.

Right to Refuse

We reserve the right to refuse refunds that do not meet the eligibility criteria outlined in this policy, or if there is evidence of abuse (e.g., repeated refund requests, fraudulent claims).

Chargebacks

If you initiate a chargeback or payment dispute with your bank or credit card company instead of contacting us first, we may be unable to provide support or resolve the issue directly. Chargebacks may also result in account suspension or restrictions on future purchases.

Please contact us at support@verofin.co before initiating a chargeback so we can attempt to resolve your issue.

Contact Us

For refund requests or questions about this policy, contact us at:
Email: support@verofin.co
Business Name: POWERFUL INSIGHT VENTURES LLC (Verofin DBA)